When it comes to choosing a breakdown service, it can be overwhelming to decide which company to choose. With so many options on the market, it’s important to do your research to make an informed decision. One company that you may have come across in your research is Call Assist. In this article, we will explore Call Assist reviews to help you decide if they are the right breakdown service for you.
What is Call Assist?
Call Assist is a UK-based breakdown assistance provider that was founded in 1998. The company partners with other breakdown providers to offer services to motorists, including roadside assistance, recovery, and onward travel. Call Assist’s network of breakdown agents operates nationwide, with over 6,000 vehicles available to provide assistance to customers.
Call Assist reviews: What are people saying?
The most important aspect of any breakdown service is the quality of service that they provide. Here is what some current and former Call Assist customers had to say about their experiences with the company:
Positive Reviews:
– “The service provided by Call Assist was excellent. The recovery driver was on time and very professional. He got us back on the road in no time. I would highly recommend Call Assist to anyone in need of a breakdown service.” – Sarah, Trustpilot reviewer
– “I have used Call Assist for several years now and they have always been reliable and efficient. The customer service team is knowledgeable and friendly, and the recovery drivers are very experienced. I feel reassured knowing that I am with Call Assist.” – John, Google reviewer
– “I had a flat battery in the middle of nowhere and called Call Assist for help. The recovery driver arrived within an hour and jumpstarted my car. He even checked the rest of the car to ensure that there were no other issues. I was really impressed with the level of service.” – Amanda, Facebook reviewer
Negative Reviews:
– “I had to wait over two hours for a recovery driver to arrive after my car broke down. The customer service team could not give me any updates on when the driver would arrive. When he finally arrived, he did not seem very knowledgeable about my car and it took him a long time to fix the issue.” – Jack, Yell reviewer
– “I had an issue with my engine and called Call Assist for help. The recovery driver arrived promptly but was not able to fix the issue on the roadside. I had to pay extra to have my car recovered to a garage. Overall, not a great experience.” – Kate, Review Centre reviewer
– “I had a bad experience with Call Assist. The customer service team was rude and unhelpful when I called to report my breakdown. I was left stranded on the roadside for over an hour before a recovery driver arrived. When he did finally arrive, he did not seem to know what he was doing and it took him a long time to diagnose the issue.” – Mark, Trustpilot reviewer
What Services Does Call Assist Offer?
Call Assist offers a variety of breakdown services to its customers, including:
– Roadside assistance: If your car breaks down on the road, a recovery driver will be sent to assist you. If the issue cannot be resolved on the roadside, your car will be taken to a local garage for further repairs.
– Recovery: If your car cannot be repaired on the roadside, Call Assist will recover your car to a garage of your choice or their nearest repair facility.
– Onward travel: If your car cannot be fixed and you are far from home, Call Assist will provide you with transportation to a destination of your choice or temporary accommodation.
– Message Relay: Call Assist will relay any messages between you and your friends or family if you are unable to do so yourself.
– European cover: Call Assist also provides breakdown cover for UK motorists travelling in Europe.
Should You Choose Call Assist As Your Breakdown Service Provider?
Based on the Call Assist reviews, it’s clear that the company provides quality service to its customers. However, as with any breakdown service provider, there are bound to be occasional negative reviews. It’s important to take these into consideration when making a decision, but ultimately, your choice should be based on your own needs and budget.
Before choosing Call Assist or any other breakdown provider, consider the following:
– What type of coverage do you need?
– How much are you willing to pay for breakdown cover?
– What level of customer service do you expect?
By answering these questions, you can make an informed decision about whether Call Assist is the right breakdown service provider for you.