As an investor, you rely on your stockbroker or investment firm such as Computershare Investor Services to manage your shareholdings. Sometimes things can go wrong, and when they do, you need to know how to handle it. In this article, we will discuss Computershare Investor Services complaints and how you can resolve them.
First, let’s look at some of the common issues that can lead to a complaint. One of the most common complaints is that investors are not receiving their dividends on time. Delays can happen due to several reasons, such as the company deciding to delay their dividend payment, a technical issue on the broker’s end, or a problem with the investor’s bank account.
Another issue might be discrepancies in the number of shares held. Investors might claim that they hold more shares than what the broker shows, or vice versa. This can happen due to human error, technical issues, or discrepancies between brokers.
Other common complaints include poor customer service, settlement issues, and problems with the trading platform.
If you have a complaint against Computershare Investor Services or any other brokerage firm, here are some steps you can take to resolve it:
1. Contact the Broker
The first step is to contact the broker and try to resolve the issue directly. Most brokers have a customer service department dedicated to handling complaints. You can try calling or sending an email explaining the issue you are facing. Make sure to keep a record of any communication you have with the broker.
2. File a Complaint with FINRA
If you’re not satisfied with the broker’s response, you can file a complaint with the Financial Industry Regulatory Authority (FINRA). FINRA is a self-regulatory organization that oversees brokers in the United States. You can file a complaint online through the FINRA website, or by calling their Investor Helpline. FINRA will investigate your complaint and work to reach a resolution.
3. Contact the Securities and Exchange Commission (SEC)
If you feel that the broker has violated securities laws, you can contact the Securities and Exchange Commission (SEC). The SEC is a government agency tasked with enforcing securities laws and protecting investors. You can file a complaint through the SEC’s website or by contacting their Investor Protection Hotline. The SEC will investigate the complaint and take appropriate action if necessary.
4. Take Legal Action
If you have exhausted all other options and still feel that your rights have been violated, you can take legal action against the broker. You can file a lawsuit in court or through arbitration. Most brokerage agreements contain a clause requiring disputes to be resolved through arbitration.
In conclusion, if you have a complaint against Computershare Investor Services or any other brokerage firm, it’s essential to take prompt action. Contact the broker first and try to resolve the issue directly. If that doesn’t work, file a complaint with FINRA or the SEC. If you’re still not satisfied, consider taking legal action. By being proactive, you can protect your rights as an investor and ensure that your investments are managed properly.